Our Privacy Policy

Growlmama is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you share with us is kept securely and processed fairly and lawfully. For complete transparency, this Privacy Policy is available on our homepage and at every point where personal information may be requested.

Our Commitment to Data Protection and Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

To protect your personal information online, we use SLL encryption on all data to and from our website. You can check the security validity by clicking the padlock icon that appears in the URL line of your browser.

What Information do We Collect About You? Why do We Collect It? and What do We do with It?

When subscribing to our newsletter, we collect the following information:

  • your name;
  • your dog’s name(s); and
  • your email address.

How Will the Information You Provide Be Used? 

You can sign up to receive our newsletter via email on our website. You can always unsubscribe from our newsletter at any time. You can unsubscribe from our newsletter at any time by clicking on the unsubscribe button or by emailing grrr@growlmama.com for the attention of the Data Protection Officer.

Who will My Information be Shared with? 

As an independent retailer, we do not, and will not, sell any of your personal data to any third party including your name, address, email address, or credit card information.

How Can You Access or Correct Your Information? 

We want to make sure that your personal information is accurate and up-to-date. If you have created an account you can check the information we hold about you by logging in to your account here.

You have the right to request a copy of the information that we hold about you. If you would like a copy, please contact us at caroline@growlees.com for the attention of the Data Protection Officer. For security, and to protect your privacy, we will take reasonable steps to verify your identity before granting access or making corrections. 


Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile when you browse a website. They provide aggregated but anonymised information and analytics about our customers, but without identifying you. There are 4 types of cookies we may use: 

  • Website functionality cookies which allow you to navigate the website
  • Website analytics cookies which allow us to measure and analyse how our customers use the website, to improve its functionality and content.

By using our website, you agree to us placing cookies on your device and accessing them when you visit our website in the future. You can delete any cookies already on your computer within your device’s browser. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website that are designed to give you the best user experience.

You can find out more information about cookies on the ICO website here.

Our Commitment to Children's Privacy

We never collect or maintain information on our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under the age of 13. By placing an order or submitting your details to us, you are confirming that you are over the age of 13. 

Contact Us

If you have any questions or feedback regarding this statement, you can contact us at caroline@growlmama.com for the attention of the Data Protection Officer.

For more information, please visit the ICO website here. 

Future Updates

We may change this Policy from time to time to ensure it is up-to-date with current European Data Protection Laws. If there are significant changes to the way we process your data, we’ll notify you via our website, and if you’re subscribed to our mailing list, via email too.

This page was updated on 25th May 2018.